FREQUENTLY ASKED QUESTIONS

 

 

Processing Time ? Please note all orders are made to order and for that reason all orders will be shipped within 3-5 business days.

How Much is Shipping

Shipping costs are calculated based on your address! You can choose between UPS or USPS during checkout. If you order is over $75 it will ship free in the USA!

 Do You Accept Returns or Exchanges? 

There will be NO Refunds or Exchanges . We will not be responsible for any errors while ordering such as inputting an incorrect address, product, size, color or any spelling mistakes as well as any incorrect assumptions (please be sure to read the description and review the size chart). 

If your order had a mistake when received then you may notify lunasmerch.shop@gmail.com . You are eligible to receive a refund as long as the item is still tagged and has not been worn .  You are eligible to receive a refund/exchange within 72 hours of delivery. If there is no contact or item is not tagged at the 72 hour cap then you are not eligible for a refund or exchange. If you have any questions please contact lunasmerch.shop@gmail.com .

Do You Accept Cancellations?  Cancellations are only accepted within the first 24 hours after the order has been placed. Cancellations are not available once the order has been shipped out, is in transit or been delivered.

How Can I Contact You.?  For any questions please email. at lunasmerch.shop@gmail.com

Processing Time ? Please note all orders are made to order and for that reason all orders will be shipped within 3-5 business days.

Care Instructions ?  Machine wash cold . Tumble Dry Low or Hang dry